LifeLong Network — Terms of Service

1. Agreement

These Terms of Service (the "Terms") govern your use of the LifeLong Network marketing website (lifelong.network), the LifeLong web application (app.lifelong.network), and the LifeLong iOS application (together, the "Services"). The Services are operated by LifeLong Network Inc. ("LifeLong Network," "we," "us," "our").

By creating an account or using the Services, you confirm that you have read, understood, and agree to these Terms. These Terms contain a dispute-resolution clause (Section 18) and a limitation of liability (Section 15) that affect your legal rights, so please read them carefully.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services you confirm that you are 18 or older. We are not responsible for false statements about age.

3. Accounts

When you create an account you agree that:

• you are responsible for your account and for keeping your credentials secure;
• the information you give us is accurate and kept up to date; and
• you are responsible for activity that occurs under your account.

We may suspend or terminate an account that is used unlawfully or in violation of these Terms.

4. Access to the Services

LifeLong is invite only while we open access gradually. Features are provided for evaluation, "as is," and may be changed, limited, or discontinued at any time. Functionality may contain errors and should not be relied on as your sole record. We may contact you for feedback about your experience.

5. Subscriptions, trials, and billing

• Plans. LifeLong is offered as a subscription. Current plans and prices are shown in the app (Plan & Usage) and are incorporated into these Terms by reference.
• Free trial. New accounts start with a 30-day Pro trial. No payment method is required. Some invitations, event codes and referral links extend the trial; the length that applies to you is shown in the app under Plan & Usage. When the trial ends, your account moves to the Free plan unless you subscribe to a paid plan. We do not charge you at the end of a trial. The Free plan has less than Pro: you can store fewer People, you get fewer monthly credits for AI capture, briefings and event scans, and calendar connections are not included. The current limits for each plan are shown in the app and on our pricing page. The only way to keep Pro functionality after the trial is to subscribe. A plan change never deletes anything you have stored. The limits of the plan you are on, including how many People you can add, apply from the moment your plan changes.
• Auto-renewal. Paid subscriptions renew automatically for successive periods and are billed in advance until you cancel.
• Payments. Payments are processed by Stripe. By providing payment information you authorize us (through Stripe) to charge the amounts due. We do not store your full card number.
• Where you pay. Subscriptions are purchased and managed through the web app at app.lifelong.network. The iOS app does not sell subscriptions or process payments in-app.
• Cancellation. You can cancel at any time in the web app under Plan & Usage → Cancel subscription. It takes a few clicks and you do not need to contact us. We may ask why you are leaving and may show you one optional offer; you can skip both. Access continues until the end of the period you have already paid for, and you can resume before that date. Deleting your account also cancels your subscription immediately.

6. Refunds

Refunds. If you start a new paid subscription, monthly or annual, or your annual plan renews, you may request a full refund within 14 days of that charge by emailing support@lifelong.network. Your paid plan ends when the refund is issued. Outside that window we do not provide refunds or credits for partial periods, unused time, or features not used. Nothing in these Terms limits any cancellation, withdrawal or refund right you have under the consumer-protection law where you live, including in Quebec, the European Union and the United Kingdom; where that law gives you more than this section, that law applies. If we cancel your order after charging you, we will refund the amount charged for that order.

Retention offers. If we offer you a discount or free period when you cancel, it applies once, to plans billed at the standard listed price, cannot be combined with any other discount, and has no cash value.

7. Your Content and the licence you grant us

"Your Content" means the notes, recordings, photos, profile details, imported contacts, and other information you submit to the Services.

• You own Your Content. As between you and LifeLong Network, Your Content remains yours.
• Licence to operate the Services. You grant LifeLong Network a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display Your Content solely to provide and improve the Services, including processing it through our service providers and AI provider (Section 9 and the Privacy Policy). We do not sell Your Content and do not use it for advertising.
• Export. You can export Your Content (CSV, JSON, or vCard) at any time. LifeLong is a tool to assist you — keep your own records; it is not a system of record or backup service.

8. Information about other people

LifeLong is designed to help you remember people you meet, so Your Content will often include personal information about third parties. You represent and agree that:

• you will only record and use third-party personal information for legitimate personal and business-development purposes, in compliance with applicable privacy laws;
• you have, or will obtain, any consent or other legal basis required to record such information; and
• you will handle the briefings and suggestions the Services generate responsibly.

You are responsible for your use of third-party personal information, and you agree to the indemnity in Section 16 with respect to it.

9. Artificial intelligence features

The Services use AI (provided by Anthropic) to structure your notes, generate briefings and suggested questions, and power predictive recall. You acknowledge that:

• AI output is automatically generated and may be inaccurate or incomplete;
• it is provided as a suggestion, not as professional, legal, financial, or other advice; and
• you are responsible for reviewing it and for any decisions you make based on it.

10. Acceptable use

You agree to use the Services lawfully and not to:

• harass, mistreat, or violate the rights of others;
• infringe the intellectual-property rights of LifeLong Network or any third party;
• attempt to access another user's account or data;
• act fraudulently or upload unlawful, harmful, or offensive material; or
• interfere with, probe, or attempt to circumvent the security or integrity of the Services.

If we believe you are using the Services unlawfully or in violation of these Terms, we may limit, suspend, or terminate your access and take any legal steps necessary.

11. Service availability

We aim to keep the Services available and reliable but provide them on an "as available" basis. We may modify, suspend, or discontinue features, perform maintenance, or impose usage limits. We are not liable for unavailability, delays, or loss of data outside our reasonable control. Keep your own copies of important information (Section 7).

12. Intellectual property

All content and materials that make up the Services — including software, text, images, logos, and design — are owned by LifeLong Network or its licensors and are protected by copyright and other laws. These Terms do not transfer any of those rights to you. "LifeLong," "LifeLong Network," and "LifeLong CRM" and related marks and logos are trademarks of LifeLong Network Inc. You may not use them without our prior written permission.

13. Feedback

If you send us feedback, suggestions, or ideas about the Services, you grant LifeLong Network a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

14. iOS app — licence and Apple terms

For the LifeLong iOS application:

• Licence. We grant you a personal, limited, non-transferable, non-exclusive licence to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms. This licence is governed by these Terms; Apple's standard Licensed Application End User Licence Agreement also applies, and where there is a conflict, the more protective terms for the user prevail.
• Apple is not a party. These Terms are between you and LifeLong Network only, not Apple. Apple is not responsible for the app or its content.
• Maintenance and support. LifeLong Network, not Apple, is solely responsible for any maintenance and support for the app. Apple has no obligation to provide either.
• Warranties and claims. To the extent permitted by law, LifeLong Network is responsible for any product warranties and for addressing any claims relating to the app (including product-liability, legal/regulatory, and intellectual-property claims), not Apple.
• Compliance. You confirm you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government restricted-party list.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you.

15. Limitation of liability

To the maximum extent permitted by law, LifeLong Network and its directors, officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from your use of the Services. Our total aggregate liability arising out of or relating to the Services will not exceed the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnity

Except where prohibited by law, you agree to indemnify and hold harmless LifeLong Network and its directors, officers, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, Your Content, your handling of third-party personal information (Section 8), or your violation of these Terms.

17. Consumer protection

Where the Ontario Consumer Protection Act or other applicable consumer-protection legislation applies and cannot be excluded, these Terms do not limit your rights under that legislation. These Terms are to be read subject to the mandatory provisions of that legislation, which prevail in the event of a conflict.

18. Governing law and dispute resolution

• Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there.
• Informal resolution first. If a dispute arises, you and LifeLong Network will first try to resolve it through good-faith informal discussion.
• Mediation, then arbitration. If informal discussion does not resolve the dispute within 30 days, the parties will submit it to non-binding mediation and, if mediation does not resolve it, to final and binding arbitration before a single arbitrator. The seat of arbitration is Toronto, Ontario, the arbitration is conducted in English, and it is governed by Ontario's Arbitration Act, 1991. If the parties cannot agree on an arbitrator, one will be appointed under that Act. Each party bears its own legal costs; the arbitrator's fees and any administrative fees are shared equally, subject to reallocation by the arbitrator in the final award. The award is final and binding, with no appeal except as the Arbitration Act, 1991 allows.
• Class-action waiver. To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you and LifeLong Network each waive any right to bring or participate in a class, collective, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim alone will be severed and heard in court, and the rest of this Section will continue to apply.
• Carve-outs. Either party may still bring a claim in small claims court or seek injunctive or other equitable relief for intellectual-property infringement or misuse of the Services.
• Consumer protection prevails. Nothing in this Section limits any non-waivable rights you have under the Ontario Consumer Protection Act, 2002 or other applicable consumer-protection law (Section 17), which prevail over this Section to the extent of any conflict.

19. Changes to these Terms

We may update these Terms to reflect changes in the law or in how we operate the Services. We will notify you by email or by posting a notice in the Services. Continued use after changes take effect means you accept the updated Terms.

20. Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable, it will be removed and the remaining provisions will stay in effect. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and LifeLong Network regarding the Services.

21. Referral program

When the referral program is available, you may share your personal referral link or code with people you know. A referred person must be new to LifeLong and must sign up using your link or code. Rewards (such as Keys, credits, time on a paid plan, or a free month) are granted when the person you referred meets the conditions shown in the app at that time, for example verifying their email and capturing their first People, or paying their first invoice. Rewards have no cash value, cannot be transferred or exchanged, and may be limited per month. We may withhold or reverse rewards, and pause or revoke a referral code, where we reasonably believe there has been self-referral, fake or duplicate accounts, spam, paid advertising of your code that impersonates LifeLong, or any other abuse, or where the referred person's payment is refunded or charged back within 30 days. Do not send unsolicited commercial messages to share your code; you are responsible for complying with anti-spam laws. We may change or end the program at any time; rewards already granted and not reversed remain yours.

22. Contact

• Billing, refunds, subscriptions and account help: support@lifelong.network
• These Terms, privacy requests, complaints and legal notices: legal@lifelong.network
• Post: LifeLong Network Inc., 157 Imperial Rd N, Guelph, ON N1H 8B2, Canada
• You can also reach us through the in-app feedback form.